Rant #3,721: I'll Go Crazy

Yesterday was an extremely frustrating day.

Dealing with Walmart and Verizon over the phone is never an easy task--

But dealing with them back to back is a thrill that no one should experience 

This saga began on Tuesday, when my son told me that his watch wasn't working anymore.

It was an inexpensive watch, so I figured we might as well get him a new watch.

He likes the watch, so I thought that he might as well get something similar--

Which I found within seconds on rhe Walmart site, so we quickly ordered it, opting to pick it up ourselves on Wednesday, because the delivery option was not free, and it would have added to the cost if the watch.

I woke up yesterday morning, looked at my email, and I received a message saying it could not be picked up, because it was not available, but I could get it delivered.

I contacted Walmart by phone, got somebody from India on the phone, and during the hour-long call, they admitted that their site was not working correctly, so i could either cancel the order completely or cancel the order, reorder the item, and I could get it delivered, without extra cost ... and they would take an extra $5 off my order.

I agreed with the latter, but why did it take an hour to admit that their site was not working correctly?

And the watch was supposed to be delivered yesterday, and it finally arrived at about 6:30 p.m.

Case closed.

Then right after all this early morning nonsense, I called Verizon.

As I was looking through my email, I found that Verizon sent me a message telling me that my bonus option had kicked in, and that i was due that option, simply by clicking a couple of buttons.

This is legit, because when we renewed with Verizon when we moved, they told me that they would contact me about 60 days later with these bonuses.

So i did my clicking, and there was no option available for these bonuses.

This led to a two-hour phone call--first speaking to someone in India and then to someone who i assume was in the United States--where they never admitted that the site wasn't working, but told me that even though I received the email that morning, it can take 72 business hours to kick in, and that i should wait before trying to access my bonus.

Heck, they even took $30 off my monthly bill for the next year, and gave me a special number to call, so even though I knew their site wasn't working, and their explanation was bogus, I went with it, and after all this time on the phone, I finally put the phone down at about 11 a.m. and went about my day--

But I received another email at about 4 p.m. once again telling me to cash in my rewards, so I figured that they, perhaps, fixed the problem, so I did my clicking again--

Only to find that one click led me to a page thst literally said it was not working to another click that led me to a page that constantly asked for my password and email but then would not let me proceed.

So I called Verizon again, using the special number they gave me, and this time they told me that one part of the bonuses they could manually process, but the other, I would have to wait until.next week, when one of their associates would call me with a code I can use to access the other bonus.

By the way, these are not scams perpetuated by hackers. These sites are legitimate, these phone numbers are legitimate, and those I spoke with are legitimate.

All inept, but legitimate.

I did some research, and Verizon is having a major problem fulfilling these types of orders.

I told the person that I spoke with that if I do not receive my bonuses by next Wednesday, I will call the Better Business Bureau and the New York State Attorney General and register complaints with them.

And in the middle of everything, I received another email telling me thst my son was rejected for a position with another supermarket--and I promptly applied online to another such chain, which I don't like to do--applying online is a one-way abyss--but these chains require Us to do that to qualify for employment.

(We have gone in person to many of them, and i may as well be speaking to a piece of wood with the response store managers have given to us.)

So yesterday was as frustrating as it could possibly be.

The pain continues.

This is NOT the world I was born into.

I could say more, but i am done, at least for now.