Back to the cemetery we go ...
You would think we were still in Halloween mode, but that stuff has been over for a few days ...
But back I go to the cemetery.
Let me tell you why.
Going back to September and more than 20 Rants ago, I told you about all the stuff going on with my mother's grave, which was supposed to be maintained, but wasn't.
I went over to the grave a few times since her burial and the unveiling of her stone, but I had not been there in several months, and the grave became, quite frankly. dilapidated.
I made it plain to the cemetery staff that this was wrong, my sister had some problems dealing with them, too, but everything was supposed to be taken care of during their planting season, which is right now in the fall of the calendar year.
I am summarizing all of this, it was more involved than what I described, but it was supposed to be taken care of by now--
And evidently, it was.
A few weeks back, I received a letter from the cemetery, alerting me that the planting season had begun, and that my mother's grave was on the list of those sites where replanting of yew bushes was to proceed.
Them, earlier this week, I received another letter from the cemetery, which amounted to an invoice telling me that the yews were planted--
But nothing on the invoice indicating the cost of the cleanup of the site and the planting.
So I called them, to find out what the cost was.
All I wanted to know was the cost, which I planned to take care of once I found out how much it was, but all I got was--
Another round of agita.
I called, dialed "zero" for operator as I was prompted to do, and all I received were further prompts to tell me that the operator was busy, and that I should hold on where I was.
Finally, after about 10 minutes of this, I was told to hold on again--
And then I was promptly disconnected.
I called back again, and used a different prompt--
The one for purchase of a cemetery plot.
I guess since the prompt on their end read dollar signs, I was picked up immediately.
I told the fellow that picked up why I put in the call to him and not the operator, and he said he would direct me to the proper party.
He said he would put me on hold, some garish, un-cemetery-like music was played that more appropriate for a disco then a cemetery, and then--
I was promptly disconnected again.
I called the cemetery back just as promptly, and pushed the prompt for plot sales again, and I got the same person I spoke to before.
He said he was sorry, and said to hold on again, and he would direct me to the right person.
I hung on the phone, and then a woman picked up.
"There is something wrong with your phone system," I said. "The operator prompt does not work, and I had to go to a different prompt for me to get to you."
"We have 10 operators working here now, and the system is working," she told me.
"No it is not," I said. "What I went through is proof of that, holding for 10 minutes and then being disconnected. And by the way, that hold music is completely inappropriate for a cemetery."
No sorry, no nothing.
"Look, I just want to find out about this invoice without prices that you sent me," and then I told the woman all of the particulars.
"That is all I want to know, what this costs, so I can take care of it here and now ...
"And I should not have had to go through all of this nonsense to get this done."
She told me that the yews had been planted, and that I would receive an invoice for this work early next year.
Fine and good. That is all I wanted to know.
"Look, I want you to understand what I went through. You should know that your system is not working correctly, to be aware of the problem--"
"I will let them know here," she replied, and then I got off the phone with her, hoping never to have to call the cemetery for any reason ever again.
Look, if a cemetery gives you any problems, you simply can't say that you will "take your business elsewhere," and for obvious reasons.
But it seems that every time I have to deal with this place, all I get is a bad case of agita, because no accountability is ever taken.
And besides that, what company, what organization, what enterprise sends out an invoice with no dollar amounts on it, anyway?
Sorry people, this is not the world I was born into.
Inappropriateness, and incompetency appear to be celebrated, while doing the right thing is ...
Well, just not done anymore.
Sure, this might be a minor incident for some of you, but again, this is my mom's resting place, and it should not have been in the dilapidated state it was in to begin with.
She didn't deserve that treatment, and neither did myself or my sister for trying to find out why this was the situation to begin with.
No one should have to deal with this type of behavior, but when it comes to a cemetery where your parents are buried, I mean, what can you do?
The situation appears now to be taken care of ...
It is "dead and buried" in a matter of speaking, but I, personally, won't bury it in the recesses of my brain anytime soon.
My mom deserved more, and better.
Have a nice weekend, and I will speak to you again on Monday.






